Customer Service and Self-Service: How Coin-Counting Machines Give You BOTH

Coin counting is a service that banks have offered for…well…as long as banks have been around! Being able to turn in smaller coins and receive a more “concise” form (paper money or larger coin) of equal value in return is the appeal of this service, but unfortunately, it takes up a lot of time for tellers and consumers. Customers must have their coins sorted, counted, and rolled when they bring them into their banking branch, and depending on how much change they are turning in, that can take an excessive amount of time and effort on their part! Additionally, tellers have to handle countless “coin customers” during their day, and that can a consuming task for already-busy banking employees.

Because of the time and effort involved, some banking branches are no longer offering a coin service. They turn away clients who bring in their change and tell them to have it cashed in elsewhere. This is a decrease in their customer service opportunities and can actually cause them to lose business. That’s where the self-service coin machines come into the picture.

Self-service machines offer the benefit of customers being able to bring their change into their local branch and have it exchanged for bills (or even directly deposited into their banking account!) but it doesn’t take the work previously required on the part of the consumer or the teller. Basically, people can bring their loose change into their local branch, have the machine sort and count it, and they will either receive a slip with the value of their change printed on it or be given the option to have the amount deposited into their account there at the bank (depending on the type of machine). If they choose to have a slip printed, this receipt can then be turned into the teller who will hand over the cash. These options mean that the time previously spent by the customer waiting on a teller is either streamlined or eliminated altogether. Tellers appreciate the implication of the coin-reception process since they are no longer expected to do it by hand.

In this way, we consider self-service coin counting machines to be a merging of both customer service AND self-service. Your business has the benefits of offering a great customer experience while eliminating the workload on your employees. It’s a win-win situation for you and for your customers.

Interested in adding a self-service coin counting machine to your branch? Mitchell and Associates has you covered. We offer equipment from the best suppliers in the industry, in addition to maintenance and repair services for all of your currency-handling machinery. We even offer refurbished machines if you need to stay within a specific budget.

Work smarter, not harder, by adding self-service coin counting machinery to your business!